Shipping Policy

Here at Electromart, we make every effort to fulfil your orders as fast as possible.
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email.
We offer 2 shipping options:

  • Home Delivery – shipping to your doorstep.
  • Pick Up Station Delivery – shipping to one of our pickup stations, for your collection.

  • For Home Delivery: Shipping charges for your order will be calculated and displayed at checkout.
    For Pick Up Station Delivery: We offer flat rate shipping to our pickup stations, on all small and medium items. This is also displayed at checkout.
    After placing your order and selecting your preferred shipping option at checkout, your order will be prepared and dispatched in 1-2 days. We will send you an email when your order is dispatched, and when it is ready for collection or delivery.
    After dispatch, the delivery timeline for orders is between 2-7 days – dependent on location. Our delivery agents will make 3 delivery attempts, and pickup station orders will be available for collection for 5 days.
    Please see the table below for a list of our pickup stations.

    REGION

    CITY

    NAME OF PICK UP STATION

    LOCATION

    Kisumu CBD /Nyalenda

    Kisumu

    Cossim Kisumu PUS

    Inside Mega City, Ground floor at Kachok Along Nairobi Road, off Ondiek Highway

    Lang'ata - Nairobi West/ South C

    Nairobi

    Cossim Nairobi PUS

    Along Mombasa Rd next to EKA Hotel, at Nextgen Mall, Mezzanine Floor office no. 40

    Westlands

    Nairobi

    E-mmerce Westlands PUS

    Along Muthithi Road, Euro Tower Ground Floor

    Eldoret Town

    Uasin Gishu

    Valimall Zionmall PUS

    Zion Mall 1st floor next to Startimes, Uganda rd

    Kapsabet Town

    Nandi

    Valimall Kapsabet PUS

    Barngetuny Plaza 1st floor, Jean-Seroney Rd near Family bank

    Kitale

    Trans-Nzoia

    Valimall Kitale PUS

    Next to NHIF office Kitale mega centre mall mezzanine floor shop no 019

    Mvita

    Mombasa

    Skyve PUS Mombasa

    Next to coast bus booking office Naivas Mwembe Tayari 2nd floor Door. No. 1

    Umoja/ Nasra/ Tena

    Nairobi

    Cossim Mtindwa PUS Umoja

    Mtindwa Road, Opp Absa bank and KCB ATM point, 1st Floor.

    Nairobi CBD

    Nairobi

    Kulmart office Nairobi

    RNG Plaza, Ronald Ngala Street, 5th Floor, OF9.

    Thika Town

    Kiambu

    Cossim Thika PUS

    Thika Bazaar, along Workshop Road

    Thika Town

    Kiambu

    Cossim Thika Arcade PUS

    Opposite Chania Shuttle Stage Thika Arcade, Mama Ngina Drive, Ground Floor.

    Kakamega Town

    Kakamega

    Valimall Kakamega PUS

    Mega mall, Webuye Rd, Opp. Muliro Gardens 2nd floor opposite NHIF office Kakamega

    Nakuru town CBD

    Nakuru

    Flexcom Vikers House Nakuru

    Opposite West Side Mall, Nakuru. Vikers House, 2nd floor room S2, Kenyatta Avenue

    Kabarnet

    Baringo

    Valimall Kabarnet PUS town

    Kabarnet town, Equity building Kabarnet Talai plaza, 1st floor

    Kasarani

    Nairobi

    Cossim Kasarani PUS

    Next to Lake Oil petrol station Nyali Stalls, Opp Shell Petrol Station, Stall No. G16.

    Githurai/ Kahawa sukari

    Kiambu

    Cossim Githurai PUS

    Next to Faulu Bank Mwihoko Road, Wajukuu Plaza, 1st Floor office N0. 201

    Eastleigh

    Nairobi

    GLH Mwake Eastleigh PUS

    Melawa Section 1, Second Avenue. Melawa shop no 3

    Syokimau/ JKIA

    Machakos

    Cossim Gateway Mall

    Airport North Road, Gateway Mall, 3rd Floor.