Return Policy

Returns can be initiated within 7 business days of delivery for eligible items; if you receive a wrong, damaged, defective, or counterfeit item. For change of mind returns (unopened and with seal intact), ensure to report/return on the spot during delivery/ pick up for your return to be valid.
When returning an item, ensure all seals, tags and accessories/ additional items are left intact and that the item is in its original packaging. If you have created a password on the device you wish to return, please ensure it is removed, otherwise, your return will be considered invalid.
Once a return item is collected, we will conduct a quality check to evaluate the returned product and if the return reason is validated, a refund process will then be initiated. A refund notification shall be sent through email once this process is finalized.
The refund methods available are:

  • Refund Voucher
  • M-PESA
  • Bank Transfer

If a purchase was made using a voucher, the only refund method available for this is through a refund voucher.
The timeline for the refund process is 5-10 business days.